Claims Analyst

J. Smith Lanier & Co., a Marsh & McLennan Agency LLC company

Areas of responsibilities include, but are not limited to:

  • Receive information on losses from insureds, claimants, or Account Managers and transmit to appropriate insurance company within 24 hours of receipt
  • Provide the carriers with claims reports (Acord forms), as well as policy information and endorsements, as needed
  • Identify possible coverage issues or potential claims problems and advise management
  • Process interim and final settlement information
  • Follow up on claims on an active diary/suspense system
  • Maintain detailed loss history on all accounts (involves input of data into computer files)
  • Handle or refer insured’s questions or complaints timely
  • Act as a mediator between the client and the insurance company when necessary
  • Resolve issues in a timely and proactive manner
  • Provide information for adjusters and other company personnel as requested
  • Perform other specific duties and projects as assigned
  • Pursue a program for personal and professional development


  • Claims experience required
  • Excellent customer service skills, including ability to deal with people in difficult and emotional situations
  • Ability to understand policy forms and coverage descriptions
  • Prior adjusting experience and technical education
  • Must have excellent written communications and the ability to develop business letters
  • Excellent organizational and communication skills
  • Able to research and analyze problems independently
  • Working knowledge of basic Excel required with expectations of advancing knowledge and use of Excel
  • Must learn the Agency Management System and Document Imaging System
  • Must have Resident Agents License or obtain within 90 days of employment

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.  If you are interested in this position, please submit your resume to:

Elaine Hunt, Director of Recruitment
Direct: (770)814-4573

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